Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website.

The term "Clarks Independence Centre" or "us" or "we" refers to the owner of the website whose registered office is 71 New Road Side, Horsforth, Leeds, LS18 4JX. The term "you" refers to the user or viewer of our website.

The use of this website is subject to:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
  

Ordering Terms and Conditions

Prices, Specifications and Colours

1. All prices quoted are exclusive of Value Added Tax, except when an item is not eligible for VAT exmption. The price is then shown inclusive of VAT
2. The Company reserves the right to vary the price of the Goods to take account of any increases in the cost of raw materials, manufacture, packing, transport or wages or otherwise.
3. Prices charged will be those effective at the date of receipt of Customer Order.
4. Prices quoted supersede all previous prices unless otherwise stated.

 Specification and colour can change without notice and we reserve the right to amend or replace products if necessary.

Vat Relief

Certain items on this website are eligible for VAT relief for those who are chronically sick or disabled. To claim VAT relief, you must print and sign the Declaration for Relief from VAT and return it by post or fax with your order form and payment. If you wish to order from this website, you cannot claim VAT relief. Any items in the catalogue marked '*' are NOT eligible for VAT relief. 

Handling and Carriage

Carriage is charged at a flat rate of £5.00 per order.

Delivery

Orders will be despatched by Royal Mail or National Carrier, depending on the size and weight. Normally despatch will be within 14 days but if you have not heard from us within 28 days please contact us.

Money Back Guarantee

If for any reason the products you receive are damaged or faulty, return them to us within 14 days of receipt and we will replace the goods or refund your payment in full plus return postage according to your instructions.

Cancellation of Order

If you wish to cancel your order, you must notify us in writing by seven working days from the day after that on which you received the goods. You must take reasonable care of the goods and return them to us in new condition and in original packaging as soon as possible. Hygiene products are excluded. We will refund your money minus our shipping costs upon satisfactory receipt of the goods. Please note that proof of postage is not proof of our receiving the goods. Your statutary rights are not affected.

Other Information

UK law is the applicable law. If you have any queries or complaints, please contact us.